Saturday, 17 January 2015

In Praise

I had a totally different post in mind for today, but that can come next week.  I have to share this with you instead.

Last night when hubby got home from work he went to put our heating on.  Nothing.  The boiler (furnace) didn't kick in at all.  Hubby is very clever with these things as he is an Engineer and knows about all kinds of mechanical things.  First all of the obvious things were checked, had we indeed turned it on - yes!  Was something called the header tank full - this is a little water tank that regulates the pressure of the heating system and is in the loft and if it empties the heating doesn't work - no, that was full.  We turned the system off and on again - a few times! - still nothing.

Hubby then decided to see if the pilot light on the boiler had somehow gone out in the strong winds that we have been having.  Aha! That seemed to be the issue.  No light to light the gas!  Try as he might, hubby could not get the boiler to light and he thought that there wasn't any gas coming through.  So he checked our gas fire - which makes a little hiss when you first turn it on so that you know the gas is coming through.  No little hiss.  That confirmed it.  No gas.

So we called the emergency gas line and reported, no gas.  They said not to worry, it is quite common.  The explained to hubby how to turn the gas line to the house off - basically you turn a big lever to the off position on the gas meter - and said that someone would be with us within 2 hours.  No mention was given of any potential reason for the problem.

We got the electric fire out of my office and set it up in the living room and made a cup of tea to warm us up and so on and sat down to wait a couple of hours.  I heard an odd noise outside and went to investigate.  When I looked out of the window there were flashing orange lights and someone coming up the drive in one of those fluorescent jackets.  I opened the door and lo and behold - a gas repair man.  It could not have been more than 15 minutes - and probably more like 10 - since hubby had got off the phone.  We were amazed.

Anyway, the nice gas man came in and explained what had happened and why he was there so quickly.  Apparently some workmen working in our village had broken through the big main gas line that serves several thousand houses and because of that the gas pressure was right down.  The reason that we hadn't realised was because they had done a repair and gas was coming through, but as more people got home and turned their heating on or it came on, they pressure dropped and that is why ours went out.  The gas people were going round to peoples houses as and when they called in and starting them up again, he had just come from someone else house around the corner to us.

The repair man turned our gas back on and got it coming through again and lit the boiler and fire again and left us about 15 minutes after he arrived.

So, although it wasn't good of course that the gas main got broken and that our gas went out, I was very impressed that they  had people in the village already to come and sort everyone out and that they came so quickly and explained and resolved it.

We were also very pleased that it wasn't anything that we had done or not done and that our boiler wasn't broken.

So that was our evening all muddled up, but we didn't mind and although we ended up not getting anything done that we had intended - I had a big blog reading session planned! - we were OK.

Today though we were not as impressed when a meter reading man came round and wanted to read our gas meter!  We said he couldn't read the meter, we had just given a meter reading and paid the bill earlier in the week!

Shows how they were great in an emergency and not so good on their day to day admin doesn't it!

I just wanted to say anyway that I was very impressed with the service - British Gas in case you are interested - as I think it is nice to hear a good news story instead of a bad news one.

I hope that all of your heating is working and that you are toasty warm - or nice and cool if you are somewhere hot of course!

Normal service will resume tomorrow - now that normal heating service has resumed here!

Amy

p.s. they don't know I am writing this!

33 comments:

  1. Its nice to hear of all the good things that happen as well as the bad. Avery quick response I must say.

    ReplyDelete
  2. Very impressive Amy ~ it gladdens my heart to see it in this sad day and age when customer service seems at an all time low. Good for British Gas and glad you got your boiler back working.

    My washing machine broke down today. Have to wait until Yuesday for that to be fixed . . . :)

    ReplyDelete
  3. It's nice to hear good service stories rather than just the poor service ones. Keep warm - it's jolly cold out there now! X

    ReplyDelete
  4. Glad you wasn't left without any heating in this cold weather. We've been having snow flurries on and off today though it isn't sticking, thank goodness.

    ReplyDelete
  5. You must have been relieved to get the gas coming into your boiler again Amy, is there anything worse than the heating and oven not working on a cold evening?

    ReplyDelete
  6. I'm glad you are warm and cozy again!

    ReplyDelete
  7. Nice to hear something positive, I always think it is good to praise good service.

    ReplyDelete
  8. That's great service! And a relief not to be without heat for very long. We've certainly had our share of power outages here due to severe storms and most people use electricity for heating etc. which is a big inconvenience especially in winter. Have a cozy evening. Pam

    ReplyDelete
  9. I think that in this day and age of computerized telephone recordings and wait times that this story is music to my ears!!! The fact that there was such a fast response time to your issues is fantastic!!! Such a great story Amy!! Always nice to hear the good! Lovely day you!!! Nicole xoxo

    ReplyDelete
  10. When it comes to gas, most companies are fast - here in Belgium as well... Luckily, gas can be so dangerous !

    ReplyDelete
  11. I'm so glad have your heat working and back to normal!

    ReplyDelete
  12. You are writing it to get it all off your chest, even with good results it still tips you off your axis. We are warm here today, windows open, high of 70.
    Hugs,
    Meredith

    ReplyDelete
  13. I'm glad you're warm and toasty again x

    ReplyDelete
  14. It is nice to have good service, though it doesn't happen as often these days. Stay warm now and take care.

    ReplyDelete
  15. Now that's amazing that they came to you that quickly. There's nothing worse than waiting for someone to come and repair... for hours! We have oil in our village so we have to remember to check our tanks to make sure we don't run out on those holidays where no one is working... such as Christmas and New Year (yes, hubby just got a delivery in time!). Keep safe and warm - it's cold out there tonight! xx

    ReplyDelete
  16. That was good service, Amy. According to the weather forecast, this would not be a good weekend to be without heating! Brrrrr!!

    ReplyDelete
  17. Seems we're all having problems with heating at the moment. But you did indeed have a good experience. My friend had a freezing cold house last week (and a two-year-old to keep warm).
    She tried five heating engineers before finally speaking to someone and was charged £90 for a call-out before any repairs were done. She felt she had to pay as she was so desperate.
    Nice to hear a good news heating story for a change!
    S x

    ReplyDelete
  18. Glad it was nothing serious Amy and it was resolved very quickly. :) xx

    ReplyDelete
  19. It's lovely when things are dealt with efficiently isn't it. All too rare sadly. CJ xx

    ReplyDelete
  20. Hi Amy! Oh, I'm so glad the gas guy was able to get your heater working again. If that happened to us, I think we'd freeze to death as it was 4' this morning! :) Oh, the things that happen to us! :) Other than that, I hope you're doing well.
    Be a sweetie,
    Shelia ;)

    ReplyDelete
  21. Im glad all going well dear AMy. You need to be warm and sure. :)
    xoxo

    ReplyDelete
  22. What a story. It makes me embarrassed to tell you it was in the high 70's today in the Treehouse...Oh that Southern CA bragger.

    ReplyDelete
  23. Glad you have heat again, and that your boiler is ok!

    ReplyDelete
  24. We had good ol Bag come to our rescue in Dec when the boiler failed, they were with us within half an hour. Apparently with an autistic child we are high priority, they take into account that some autistic children can't cope with cold temperatures. We were really impressed with them

    ReplyDelete
  25. It's always a little fright when you think something big and expensive has broken. I'm glad that it was so easily repaired (at least at YOUR end).

    ReplyDelete
  26. Sounds like quite the adventure! How lovely you didn't have to wait very long. I'm impressed! Stay warm & toasty now. ;)

    ReplyDelete
  27. I'm glad you received good service and the problem was sorted out promptly :-) xx

    ReplyDelete
  28. Glad you had a quick response and a good outcome to the sudden lack of gas and you're able to keep your house warm. When the central system is working efficiently I give thanks for the instant warmth it provides in these chilly days. It's always a relief to know that such a situation is due to a general, outside problem rather than something wrong with the boiler and there's someone from the company there to help.

    ReplyDelete
  29. That was quick service and I'm like you, I'm always glad when it's not something we've done.

    ReplyDelete
  30. Alls well that ends well....
    Cheers!
    Linda :o)

    ReplyDelete
  31. I once locked the gas man in my house once. I forgot he was there and went grocery shopping. Two hours later, and I return to find an rather stressed chap sitting on my stairs. I let him out, after profuse apologies. God know what he must have thought!!
    Leanne xx

    ReplyDelete
  32. Great that it was all resolved and it wasn't an issue with your furnace, because those repairs always seem to cost a lot of money.

    ReplyDelete
  33. So, so glad that everything was taken care of quickly, and you were able to stay nice and warm! What a gift! *hugs* :)

    ReplyDelete

Thank you so very much for stopping by to visit and for leaving a comment, I love hearing what you have to say and I read all of your messages.

All comments are moderated, so it might take a little while for your comment to appear, but it will once I have read it!

Thank you again for visiting!

Amy xx